The increasingly complex and rapidly changing context facing healthcare organizations, especially in an era of global pandemics, translates to a significant burden on CEOs to think and act more strategically.   Setting aside time to anticipate potential threats and opportunities is tricky for many CEOs who can easily get trapped in tactical firefighting. The key is […]

Susan is a newly promoted healthcare leader to her role in revenue reporting with four staff members. As a new manager, she feels overwhelmed trying to learn all she needs to know about her role, manage her team, and respond to her boss's demands. In her role only a couple of months, Susan has damaged […]

I just kicked off a year-long leadership academy for a group of 20 physicians that are members of an international medical academy. As part of the program, I administered an emotional intelligence self-assessment that opened many participants' eyes about their skills and development needs. A number of the participants asked me whether they should focus […]